tag:status.schedulicity.com,2005:/historySchedulicity Status - Incident History2024-03-28T23:22:37-06:00Schedulicitytag:status.schedulicity.com,2005:Incident/203195152024-03-24T02:01:05-06:002024-03-24T02:01:05-06:00Scheduled Database Maintenance<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>02:01</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>07:17</var> MDT</small><br><strong>Scheduled</strong> - We are performing monthly maintenance on our database servers. There is no planned downtime during this maintenance window, but some users may experience very brief service interruptions.</p>tag:status.schedulicity.com,2005:Incident/200933062024-02-27T22:19:22-07:002024-02-27T22:19:22-07:00Planned Downtime<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>22:19</var> MST</small><br><strong>Resolved</strong> - The update and its associated planned downtime is now complete.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:03</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:01</var> MST</small><br><strong>Investigating</strong> - We are performing a planned update to our web and backend affecting web and native applications. Users will experience downtime and errors during this planned 2-4 hour window.</p>tag:status.schedulicity.com,2005:Incident/200576822024-02-25T02:00:56-07:002024-02-25T02:00:56-07:00Scheduled Database Maintenance<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>02:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>22:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>07:17</var> MST</small><br><strong>Scheduled</strong> - We are performing monthly maintenance on our database servers. There is no planned downtime during this maintenance window, but some users may experience very brief service interruptions.</p>tag:status.schedulicity.com,2005:Incident/199861792024-02-15T09:13:42-07:002024-02-15T09:13:42-07:00Schedulicity Service Disruption<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:13</var> MST</small><br><strong>Resolved</strong> - Performance has remained stable, this issue has been resolved. If you are still missing content we recommend you try refreshing your page or clearing browser cache. Instructions for doing so can be found here: https://support.schedulicity.com/en/articles/2060782-how-do-i-clear-my-cache-cookies-on-my-device. Apologizes for the disruption this may have caused.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:43</var> MST</small><br><strong>Monitoring</strong> - The team has deployed a fix and we are seeing restored performance for most users. We recommend users who are continuing to experience missing content refresh their page or clear their browser cache. Instructions for doing so can be found here: https://support.schedulicity.com/en/articles/2060782-how-do-i-clear-my-cache-cookies-on-my-device . The development team will continue monitoring closely.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>13:34</var> MST</small><br><strong>Update</strong> - The service disruption is ongoing. Our team is actively working toward a mitigating solution to restore access while the root cause is investigated. We will send an additional update when appropriate.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>12:27</var> MST</small><br><strong>Investigating</strong> - We’re currently experiencing a service disruption. Some users may be unable to load the site completely resulting in a white page / missing content. Our team is working to identify the root cause and implement a solution. All users may be affected. We will send an additional update when appropriate.</p>tag:status.schedulicity.com,2005:Incident/197407522024-01-21T02:00:25-07:002024-01-21T02:00:25-07:00Scheduled Database Maintenance<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>02:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>22:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>10:09</var> MST</small><br><strong>Scheduled</strong> - We are performing monthly maintenance on our database servers. There is no planned downtime during this maintenance window, but some users may experience very brief service interruptions.</p>tag:status.schedulicity.com,2005:Incident/194029992023-12-17T02:00:15-07:002023-12-17T02:00:15-07:00Scheduled Database Maintenance<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>02:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>22:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>10:09</var> MST</small><br><strong>Scheduled</strong> - We are performing monthly maintenance on our database servers. There is no planned downtime during this maintenance window, but some users may experience very brief service interruptions.</p>tag:status.schedulicity.com,2005:Incident/192451602023-11-29T16:40:33-07:002023-11-29T16:40:33-07:00Schedulicity Degraded Performance<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>16:40</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>15:41</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and site performance is back to normal. We apologize for the interruption and the inconvenience this may have caused. We will continue to monitor our performance to ensure it remains stable.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>14:50</var> MST</small><br><strong>Update</strong> - We are continuing to work on a fix to get our site's performance back to normal as soon as possible.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>14:11</var> MST</small><br><strong>Identified</strong> - We have identified an issue affecting the site's performance. We are working on a fix and will keep everyone updated.</p>tag:status.schedulicity.com,2005:Incident/191387752023-11-19T02:00:25-07:002023-11-19T02:00:25-07:00Scheduled Database Maintenance<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>02:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>22:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>08:57</var> MST</small><br><strong>Scheduled</strong> - We are performing monthly maintenance on our database servers. There is no planned downtime during this maintenance window, but some users may experience very brief service interruptions.</p>tag:status.schedulicity.com,2005:Incident/190868212023-11-10T17:58:04-07:002023-11-10T17:58:04-07:00Issue with Third Party Service<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>17:58</var> MST</small><br><strong>Resolved</strong> - Our upstream payment provider, Clearent, has marked the issue as resolved.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>16:29</var> MST</small><br><strong>Monitoring</strong> - Our upstream provider, Clearent, has implemented a fix and is now monitoring the issue. All functionality has been restored. We will continue to keep an eye on performance to ensure it remains stable but client side bookings and accessing/using stored cards on file should now be working.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>13:38</var> MST</small><br><strong>Update</strong> - Our upstream provider, Clearent, is still investigating the issue. At this time it appears isolated to accessing stored credit cards or trying to store a card. <br /><br />While they continue to investigate, your clients will not be able to book online if you have credit card requirements. Stored credit cards will not be visible from client profiles, and using a stored credit card or trying to store a credit card from checkout will not work. These functions will all be restored once they have a fix in place. <br /><br />In the meantime, you should be able to checkout a client by entering a credit card during checkout, make sure you do not check the ''save card'' option. <br /><br />We are continuing to monitor the situation here https://status.clearent.net/incidents/558zrbxjbprg and will provide updates.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>11:52</var> MST</small><br><strong>Identified</strong> - Our upstream provider, Clearent, is currently experiencing an issue which is affecting checkout and/or stored cards. Clearent is investigating the issue. You can stay in touch with the status of their investigation here: https://status.clearent.net/incidents/558zrbxjbprg<br /><br />We are following along closely and will resolve this incident once Clearent has a fix in place.</p>tag:status.schedulicity.com,2005:Incident/189253762023-10-25T13:52:00-06:002023-10-25T13:52:20-06:00Schedulicity Service Disruption - iOS Business Application<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>13:52</var> MDT</small><br><strong>Resolved</strong> - The underlying issue with the iOS Business Application has been resolved. Thank you for your understanding and patience during this incident, we appreciate you and understand the impact these disruptions have to your business.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>13:17</var> MDT</small><br><strong>Update</strong> - Our Engineering Team has deployed a fix that resolves the underlying API service issue, which caused the iOS Business Application to enter a non-usable state for most users. Users should now see a working iOS Business Application. We’re monitoring to ensure continued functionality. We will provide one final update once the fix has been in place for at least 30 minutes.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>12:49</var> MDT</small><br><strong>Monitoring</strong> - Our Engineering Teams are deploying a bug fix to our API service right now, we expect the issue to be resolved when the deployment is completed. We will keep the status in Monitoring until we are able to confirm that the fix has indeed resolved the underlying issue.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:57</var> MDT</small><br><strong>Update</strong> - Our Engineering Teams have determined the underlying cause of the bug and are working on a bug fix right now. We are on track to deploy a hotfix before end of the business day. More updates will be provided where possible.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:16</var> MDT</small><br><strong>Identified</strong> - Our Quality Assurance Teams have determined that an update to our API service today caused a critical bug on our iOS Business Application. All iOS Business Application users may be affected. We’re working to resolve right now. Updates will be provided when possible.</p>tag:status.schedulicity.com,2005:Incident/188548222023-10-22T02:00:25-06:002023-10-22T02:00:25-06:00Scheduled Database Maintenance<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>02:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>09:07</var> MDT</small><br><strong>Scheduled</strong> - We are performing monthly maintenance on our database servers. There is no planned downtime during this maintenance window, but some users may experience very brief service interruptions.</p>tag:status.schedulicity.com,2005:Incident/187552502023-10-11T09:32:42-06:002023-10-11T09:32:42-06:00Degraded Performance<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>09:32</var> MDT</small><br><strong>Resolved</strong> - This issue has been resolved. Monitoring will continue ongoing.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>09:32</var> MDT</small><br><strong>Update</strong> - This issue has been resolved. Monitoring will continue ongoing.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>09:22</var> MDT</small><br><strong>Monitoring</strong> - The solution is in place and monitoring shows performance returning to normal. The development team will continue monitoring closely.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>09:18</var> MDT</small><br><strong>Update</strong> - The development team has located a potential cause and is working to implement a solution.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>09:12</var> MDT</small><br><strong>Investigating</strong> - We are currently experiencing degraded performance throughout the Schedulicity application. We're investigating the cause and will post an update shortly.</p>tag:status.schedulicity.com,2005:Incident/185359372023-09-24T02:01:08-06:002023-09-24T02:01:08-06:00Scheduled Database Maintenance<p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>02:01</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>09:14</var> MDT</small><br><strong>Scheduled</strong> - We are performing monthly maintenance on our database servers. There is no planned downtime during this maintenance window, but some users may experience very brief service interruptions.</p>tag:status.schedulicity.com,2005:Incident/181734752023-08-20T02:00:15-06:002023-08-20T02:00:15-06:00Scheduled Database Maintenance<p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>02:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>07:27</var> MDT</small><br><strong>Scheduled</strong> - We are performing monthly maintenance on our database servers. There is no planned downtime during this maintenance window, but some users may experience very brief service interruptions.</p>tag:status.schedulicity.com,2005:Incident/176771012023-06-25T02:02:18-06:002023-06-25T02:02:18-06:00Scheduled Database Maintenance<p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>02:02</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>21:32</var> MDT</small><br><strong>Scheduled</strong> - We are performing monthly maintenance on our database servers. There is no planned downtime during this maintenance window, but some users may experience very brief service interruptions.</p>tag:status.schedulicity.com,2005:Incident/172668932023-05-21T02:02:09-06:002023-05-21T02:02:10-06:00Scheduled Database Maintenance<p><small>May <var data-var='date'>21</var>, <var data-var='time'>02:02</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>07:58</var> MDT</small><br><strong>Scheduled</strong> - We are performing monthly maintenance on our database servers. There is no planned downtime during this maintenance window, but some users may experience very brief service interruptions.</p>tag:status.schedulicity.com,2005:Incident/172089192023-05-10T12:01:08-06:002023-05-10T12:01:08-06:00Schedulicity Intermittent Degraded Performance<p><small>May <var data-var='date'>10</var>, <var data-var='time'>12:01</var> MDT</small><br><strong>Resolved</strong> - Our monitoring has confirmed the issue was successfully resolved.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>11:04</var> MDT</small><br><strong>Monitoring</strong> - The process our engineers addressed has been running normally and since then our monitoring has detected no major slowness. Our production team will continue monitoring closely.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>10:51</var> MDT</small><br><strong>Identified</strong> - Our engineering team discovered a slow running process causing periods of slowness for most users. The engineering team has addressed this process and it appears to have resolved the issue. Our production team is continuing to watch the service closely.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>10:37</var> MDT</small><br><strong>Investigating</strong> - We’re currently experiencing intermittent slow-loading throughout Schedulicity. Our team is working to identify the root cause and implement a solution. We will send an additional update in 20 minutes.</p>tag:status.schedulicity.com,2005:Incident/169129512023-04-23T02:00:22-06:002023-04-23T02:00:22-06:00Scheduled Database Maintenance<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>02:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>10:55</var> MDT</small><br><strong>Scheduled</strong> - We are performing monthly maintenance on our database servers. There is no planned downtime during this maintenance window, but some users may experience very brief service interruptions.</p>tag:status.schedulicity.com,2005:Incident/165929812023-03-26T02:00:23-06:002023-03-26T02:00:23-06:00Scheduled Database Maintenance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>02:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>09:26</var> MDT</small><br><strong>Scheduled</strong> - We are performing monthly maintenance on our database servers. There is no planned downtime during this maintenance window, but some users may experience very brief service interruptions.</p>tag:status.schedulicity.com,2005:Incident/163435852023-03-05T17:08:00-07:002023-03-05T17:08:00-07:00Degraded Messaging Service<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:08</var> MST</small><br><strong>Resolved</strong> - Our messaging service performance has returned to normal. All email and SMS messages are being sent without delay.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>20:40</var> MST</small><br><strong>Monitoring</strong> - We have implemented a fix and are now seeing improvements in message deliverability. We will continue to monitor to ensure the service remains stable.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:05</var> MST</small><br><strong>Identified</strong> - Our messaging service is currently experiencing degraded performance. Email and SMS messages are still being delivered but may be delayed. Duplicate upcoming appointment notifications may also be sent. We have identified the issue and are working to resolve the matter as soon as possible.</p>tag:status.schedulicity.com,2005:Incident/163006182023-02-28T23:45:16-07:002023-02-28T23:45:16-07:00System Update - Potential Degraded Performance<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>23:45</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>23:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>23:00</var> MST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:03</var> MST</small><br><strong>Scheduled</strong> - We are performing a significant system update and some users may experience degraded performance during the deployment window. We are anticipating up to 30 minutes of downtime during the update. We do not anticipate any further disruption and will continue monitoring following the deployment window.</p>tag:status.schedulicity.com,2005:Incident/162994312023-02-28T13:23:51-07:002023-02-28T13:23:51-07:00Disruption in Schedulicity Email and SMS Reminders Sending<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>13:23</var> MST</small><br><strong>Resolved</strong> - Since our fix was implemented the evening of 2/27/23, email and SMS appointments reminders have been sending as expected. This incident is resolved, we truly apologize for any inconvenience it may have caused.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>19:47</var> MST</small><br><strong>Monitoring</strong> - Our team identified the cause of email and SMS reminders not sending and a fix has been implemented. We are monitoring to ensure reminders continue to send for upcoming appointments.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>16:36</var> MST</small><br><strong>Investigating</strong> - We’re currently experiencing a disruption with email and SMS reminders sending. Clients may not receive an appointment reminder via email and/or SMS for upcoming appointments and classes. Our team is working to identify the root cause and implement a solution as soon as possible. We will send an additional update when appropriate.</p>tag:status.schedulicity.com,2005:Incident/162803202023-02-26T02:00:33-07:002023-02-26T02:00:33-07:00Scheduled Database Maintenance<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>02:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>22:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>21:59</var> MST</small><br><strong>Scheduled</strong> - We are performing monthly maintenance on our database servers. There is no planned downtime during this maintenance window, but some users may experience very brief service interruptions.</p>tag:status.schedulicity.com,2005:Incident/159870652023-01-31T13:54:57-07:002023-01-31T13:54:57-07:00Schedulicity Service Disruption<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>13:54</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>10:43</var> MST</small><br><strong>Monitoring</strong> - Response times have returned to normal ranges giving the deployment team confidence the degraded performance has been resolved. The team will continue monitoring ongoing.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>10:31</var> MST</small><br><strong>Identified</strong> - Our deployment team has determined the cause of the unexpected slowness users are encountering. We've put a resolution in place and are monitoring as performance should increase. Next update at 10:45.</p>tag:status.schedulicity.com,2005:Incident/158846402023-01-22T02:00:48-07:002023-01-22T02:00:48-07:00Scheduled Database Maintenance<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>02:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>22:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:22</var> MST</small><br><strong>Scheduled</strong> - We are performing monthly maintenance on our database servers. There is no planned downtime during this maintenance window, but some users may experience very brief service interruptions.</p>