Schedulicity Service Disruption
Incident Report for Schedulicity
This incident has been resolved.
Posted Jan 31, 2023 - 13:54 MST
Response times have returned to normal ranges giving the deployment team confidence the degraded performance has been resolved. The team will continue monitoring ongoing.
Posted Jan 31, 2023 - 10:43 MST
Our deployment team has determined the cause of the unexpected slowness users are encountering. We've put a resolution in place and are monitoring as performance should increase. Next update at 10:45.
Posted Jan 31, 2023 - 10:31 MST
This incident affected: iOS Applications (iOS Business, iOS Consumer), Payment Providers (<a href="">Azure - SignalR</a>, <a href="">Clearent - API</a>, <a href="">Stripe - API</a>, <a href="">Stripe - Checkout.js</a>, <a href="">Stripe - JS</a>), Notifications (<a href="">CDYNE - SMS Delivery</a>, <a href="">Mailgun - API</a>, <a href="">Mailgun - Outbound Message Delivery</a>), Schedulicity Support (<a href="">Essentials Site</a>, <a href="">Intercom - APIs</a>, <a href="">Intercom - Chats and Posts</a>, <a href="">Intercom - Email</a>), Android Applications (Android Business, Android Consumer), Schedulicity API (API Codebase, <a href="">Mailgun - Email Validation</a>, <a href="">AWS - EC2 (US-East-2)</a>, <a href="">AWS - AutoScaling</a>, <a href="">AWS - Elastic Load Balancing (US-East-2)</a>), Schedulicity Website (Website Codebase, <a href="">AWS - CloudFront</a>, <a href="">AWS - S3 (US-East-2)</a>, <a href="">CloudFlare - API</a>, <a href="">Cloudflare - Workers</a>), and Schedulicity Database.