Planned Downtime

Incident Report for Schedulicity

Resolved

The update and its associated planned downtime is now complete.

Posted Feb 27, 2024 - 22:19 MST

Update

We are continuing to investigate this issue.

Posted Feb 27, 2024 - 20:03 MST

Investigating

We are performing a planned update to our web and backend affecting web and native applications. Users will experience downtime and errors during this planned 2-4 hour window.

Posted Feb 27, 2024 - 20:01 MST

This incident affected: Payment Providers (<a href="https://status.azure.com/en-us/status">Azure - SignalR</a>, <a href="https://status.clearent.net/history">Clearent - API</a>, <a href="https://status.stripe.com/">Stripe - API</a>, <a href="https://status.stripe.com/">Stripe - Checkout.js</a>, <a href="https://status.stripe.com/">Stripe - JS</a>), Notifications (<a href="https://cdyne.com/status/">CDYNE - SMS Delivery</a>, <a href="https://status.mailgun.com/history">Mailgun - API</a>, <a href="https://status.mailgun.com/history">Mailgun - Outbound Message Delivery</a>), Schedulicity API (API Codebase, <a href="https://status.mailgun.com/history">Mailgun - Email Validation</a>, <a href="https://health.aws.amazon.com/health/status">AWS - EC2 (US-East-2)</a>, <a href="https://health.aws.amazon.com/health/status">AWS - AutoScaling</a>, <a href="https://health.aws.amazon.com/health/status">AWS - Elastic Load Balancing (US-East-2)</a>), and Schedulicity Website (Website Codebase, <a href="https://health.aws.amazon.com/health/status">AWS - CloudFront</a>, <a href="https://health.aws.amazon.com/health/status">AWS - S3 (US-East-2)</a>, <a href="https://www.cloudflarestatus.com/history?filter=g4tb35rs9yw7">CloudFlare - API</a>, <a href="https://www.cloudflarestatus.com/history?filter=57srcl8zcn7c">Cloudflare - Workers</a>).